Guest Message Template Pack
19 copy-and-paste message templates for every stage of the guest journey.
19 templates · 2 versions each · 8 core journey templates · 11 boundary and issue-response templates
The same guest questions come up every booking. The same difficult situations need calm, professional responses every time.
Writing messages from scratch is slower than it needs to be and less consistent than it should be. This pack gives you 38 messages across 19 templates — a friendly version and a shorter version for every situation — covering the full guest journey and the most common boundary situations hosts face.
Everything in this template
Ready to customize for your property — editable DOCX and PDF included
8 core journey templates — pre-booking inquiry, booking confirmation, pre-arrival, check-in instructions, first-night check-in, mid-stay check-in, checkout reminder, and review request
11 boundary and issue-response templates — early check-in, late checkout, parking details, WiFi issues, noise complaint, cleaning issue, damaged item, cancellation/refund request, unauthorized extra guest, lockout, and pet policy inquiry
Friendly version + short version for every template — 38 messages total
Recommended message sequence with timing guide for the full stay
Quick property fields table — fill it once and use it across all messages
Final customization checklist
Compatible with Airbnb, Booking.com, Vrbo, Agoda, Expedia, Trip.com, and direct bookings
Editable DOCX + PDF included
Built for hosts at every stage
Works for any property type and any major booking platform
New hosts who want professional guest communication from their first booking
Hosts who spend too long writing the same messages over and over
Hosts who struggle with noise complaints, damage, or boundary situations
Hosts using any major booking platform or direct booking website
Guest Message Template Pack
Editable DOCX + PDF · Instant download after purchase
Instant delivery · No subscription · Customize in Google Docs or Word
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