Guest Message Template Pack

19 copy-and-paste message templates for every stage of the guest journey.

19 templates · 2 versions each · 8 core journey templates · 11 boundary and issue-response templates

$17

Get the Guest Message Template Pack — $17

The same guest questions come up every booking. The same difficult situations need calm, professional responses every time.

Writing messages from scratch is slower than it needs to be and less consistent than it should be. This pack gives you 38 messages across 19 templates — a friendly version and a shorter version for every situation — covering the full guest journey and the most common boundary situations hosts face.

What’s included

Everything in this template

Ready to customize for your property — editable DOCX and PDF included

8 core journey templates — pre-booking inquiry, booking confirmation, pre-arrival, check-in instructions, first-night check-in, mid-stay check-in, checkout reminder, and review request

11 boundary and issue-response templates — early check-in, late checkout, parking details, WiFi issues, noise complaint, cleaning issue, damaged item, cancellation/refund request, unauthorized extra guest, lockout, and pet policy inquiry

Friendly version + short version for every template — 38 messages total

Recommended message sequence with timing guide for the full stay

Quick property fields table — fill it once and use it across all messages

Final customization checklist

Compatible with Airbnb, Booking.com, Vrbo, Agoda, Expedia, Trip.com, and direct bookings

Editable DOCX + PDF included

Who this is for

Built for hosts at every stage

Works for any property type and any major booking platform

New hosts who want professional guest communication from their first booking

Hosts who spend too long writing the same messages over and over

Hosts who struggle with noise complaints, damage, or boundary situations

Hosts using any major booking platform or direct booking website