Check-In Guide Template

A step-by-step arrival guide your guests can follow without calling you.

24 guide sections · 12 access add-on blocks · 8 troubleshooting scripts · 10 arrival messages

$17

Most check-in confusion happens because hosts describe what guests should do without describing how to do it.

Guests arrive not knowing which entrance to use, which elevator, or what to do when the code fails. This template gives you a complete, structured arrival guide that walks guests through every step — from finding the property to getting inside — including what to do when something goes wrong.

What’s included

Everything in this template

Ready to customize for your property — editable DOCX and PDF included

24 guide sections covering the full arrival experience from welcome to checkout preview

12 access and arrival add-on blocks — smart locks, lockboxes, key pickup, front desk, condo security, meet-and-greet, parking gates, elevator, backup access, luggage drop-off, direct booking verification, and amenity access

Short check-in message in two versions — comprehensive and minimal

Full guest-facing check-in guide customizable for any property type

Platform-adaptable versions for Airbnb, Booking.com, Vrbo, Agoda, Expedia, and Trip.com

8 troubleshooting scripts — access code failures, lost guests, front desk issues, parking problems, lockouts, late-night arrivals, WiFi failures, and utility issues

14-item photo and screenshot checklist with security guidance on what to share and when

10 copy-and-paste arrival messages covering the full arrival workflow

25-item two-part final customization checklist

Editable DOCX + PDF included

Who this is for

Built for hosts at every stage

Works for any property type and any major booking platform

New hosts setting up their first professional check-in process

Hosts with condos, towers, or complex multi-step building access

Self check-in properties using smart locks, lockboxes, or key pickup

Hosts who get too many ‘how do I get in?’ messages from guests